Terms of Engagement

Effective date: January 2025

These terms govern every client engagement managed by ENYEMAKA. By submitting a service request you agree to be bound by them.

1. Scope of Work

When you submit a service request through ENYEMAKA, you agree to provide accurate and complete project information. The agreed scope is documented at the start of each engagement. Scope changes after commencement may attract additional fees or affect delivery timelines. Any significant scope change requires a revised agreement before work can continue.

2. Your Responsibilities

–Provide clear, complete, and timely project briefs.
–Respond to requests for clarification within 48 hours. Failure to respond may pause the engagement without entitling you to an extension.
–Designate one primary point of contact for the duration of the engagement.
–Confirm that you are authorised to commission the requested work and, where applicable, to grant ENYEMAKA the rights necessary to complete it.

3. Communication

All project communication must go through ENYEMAKA. Direct contact with the assigned contractor outside of the ENYEMAKA platform is not permitted. Circumventing this requirement may result in immediate termination of the engagement without refund.

4. Payment

–Payment is due as specified in your project agreement before work commences.
–Projects do not start until payment is confirmed.
–Staged projects may require milestone payments as agreed in writing.
–All prices are quoted inclusive of ENYEMAKA's management and quality-assurance fees.
–Late payment on milestone-based projects may result in work being paused until payment is received.

5. Revisions

Each service includes a specified number of revision rounds, stated at the time of purchase. Revisions must be:

–Submitted as a single, consolidated list — not in multiple separate messages.
–Specific and referencing the agreed scope — not a change to the brief.
–Submitted within 7 days of delivery.

Additional revision requests beyond the included rounds are billable at a rate agreed before commencement. ENYEMAKA reserves the right to treat material scope changes disguised as revision requests as new commissions.

6. Delivery

Delivery timelines are estimates based on normal project flow and assume timely client responses. ENYEMAKA is not liable for delays caused by:

–Late or incomplete client responses or approvals.
–Scope changes requested after commencement.
–Force majeure events beyond our reasonable control.

We will notify you promptly of any anticipated delay and provide a revised timeline.

7. Intellectual Property

Upon full payment, all completed deliverables become your property. ENYEMAKA and the assigned contractor retain no rights to use, copy, or distribute the work beyond what is necessary to complete the engagement. ENYEMAKA reserves the right to reference the project in anonymised case studies unless you opt out in writing before commencement.

8. Confidentiality

Both parties agree to treat project details, pricing, and correspondence as confidential. ENYEMAKA will not share your project information with third parties other than the assigned contractor, except as required by applicable law.

9. Warranties and Liability

ENYEMAKA warrants that all work will be completed with reasonable skill and care, and that it will conform to the agreed scope. We do not warrant that any creative or technical output will achieve a specific commercial result.

Our liability for any claim arising from an engagement is limited to the fees paid by you for that specific engagement.

10. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute shall first be referred to good-faith negotiation between the parties. Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act of Nigeria.

For questions about these terms, contact us through the service request form.