Appointment requests handled clearly, and patient information kept private.
Requests, insurer approvals and follow-ups pass between reception, doctors and insurers. Each handover is a chance for something to be missed, and patient information has to be handled carefully at every step.
Common problems
Appointment forms that ask too much, so patients give up halfway.
Follow-ups missed because nobody owns the list.
Automatic replies that treat urgent messages like routine ones.
A first step that costs time, not money
Follow one patient request from the first call to the follow-up. Note every handover and who owns it, and keep patient details out of public channels.
How we can help
Not sure where to start?
Tell us what's going wrong. We'll help you work out what's worth fixing first.
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